Tasty Paella (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, forms, booking systems, and in-person culinary experiences (collectively, the “Services”).
Information We Collect
We may collect personal information when you:
- Book or register for an experience or event
- Purchase a product or service
- Fill out a form or contact us
- Subscribe to marketing or SMS communications
This information may include your name, email address, phone number (including mobile number for SMS), billing details, and booking preferences.
How We Use Your Information
We use your information to:
- Process bookings and payments
- Communicate about your reservation or experience
- Send updates, confirmations, or promotional messages (including SMS, where you have opted in)
- Improve our services and customer experience
- Comply with legal requirements
SMS / Text Messaging Communications
If you opt in to receive text messages from Tasty Paella, we collect your mobile phone number and your consent to be contacted by SMS.
- Opt-in: You may opt in to receive SMS messages by providing your mobile number through our forms or booking systems, or by giving express consent. We may send SMS messages such as booking confirmations, scheduling reminders, updates, customer service responses, and occasional promotional offers.
- Message frequency and rates: Message frequency varies based on your interactions with us. Message and data rates may apply.
- Opt-out: You may opt out at any time by replying STOP to any message. For help, reply HELP to any message or contact us at [email protected].
- SMS privacy statement: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared, sold, or disclosed to any third parties or affiliates for marketing purposes.
Payment Processing
All payments are processed securely through third-party providers (such as Stripe, Square, or PayPal). We do not store your credit card information.
Sharing of Information
We do not sell or rent your personal information. We may share information only with trusted service providers or when legally required.
Cookies and Tracking
We may use cookies or similar technologies to improve website performance and user experience. You can manage or disable cookies through your browser settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. Payment information is handled by secure, PCI-compliant third-party providers, and we do not store your full payment card details. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information, or opt out of marketing communications at any time by contacting us at [email protected]. You may opt out of SMS messages at any time by replying STOP.
